☏
Customer Support
Guide customers through your approved FAQs, services, opening hours and next steps.
- WhatsApp and website enquiries
- Answers from approved business information
- Handover for sensitive or complex questions
WhatsApp assistants for South African business
More conversations.
More opportunities to book.
Turn WhatsApp enquiries into appointment requests. Help existing customers reconnect, answer routine questions and give your team more time for the people who need them.
Starting with dental practices. Adaptable to other appointment-based businesses.
A little help. A lot of possibility.
✳
Your practice assistantIllustrative booking conversation
Hi! How can I help you today?
I'd like to book a dental cleaning.
Of course. Would you prefer a morning or afternoon appointment?
◷ Appointment requestDental cleaning · MorningYour team confirms availability.
↗ From “hello” to a next step.
✳ WhatsApp conversations◷ Appointment requests↗ Lead qualification⇄ Human handover
01 / What we can build
One clear workflow, designed around your customers and your team.
Your front desk.
With an extra helping hand.
◷
Appointment Booking
Collect the service, preferred time and contact details needed to move an enquiry towards an appointment.
- Service and appointment preferences
- Calendar connection where compatible
- Team confirmation and booking handover
↗
Customer Reactivation
Reconnect with eligible existing customers through an approved campaign, then guide interested replies towards a booking.
- Approved messages and audience
- Follow-ups with clear stop rules
- Opt-out handling and interested replies
02 / Try a conversation
From first message
to appointment request.
Try a dental enquiry, an existing-customer follow-up or a support conversation. See where the assistant helps and where your team takes over.
Interactive scripted demo. No live AI, messages or bookings.
03 / Packages & pricing
Start small.
Know what you're paying for.
Appointment assistants from R2,497/month, with once-off setup from R4,497. Messaging and third-party usage charges apply separately.
Foundation
Support Assistant
R1,497 / month
R2,497 once-off setup
For businesses that need a consistent first response to common enquiries.
- One agreed support workflow
- Approved FAQ knowledge
- Human escalation rules
Appointment-focused
Booking Assistant
R2,497 / month
R4,497 once-off setup
For practices and service businesses that want to turn enquiries into appointment requests.
- Support plus a booking workflow
- Service and time preferences
- Integration scope agreed before setup
Campaign-focused
Booking + Reactivation
R3,497 / month
R6,497 once-off setup
For businesses ready to reconnect with an eligible existing customer list.
- Booking workflow plus one agreed campaign/month
- Audience, follow-up and opt-out rules
- Agreed campaign reporting
Starting prices cover one business location, one WhatsApp number and the agreed workflows. Final scope and VAT treatment are confirmed in your written quote. Complex integrations are quoted separately.
Once-off setup
Workflow design, knowledge preparation, agreed integrations and testing.
Monthly management
Agreed monitoring, maintenance, support hours and included changes. Additional workflows and larger changes are quoted separately.
Usage & third-party costs
Messaging, AI and connected software charges are separate, with agreed allowances and a spending limit. No unlimited campaigns or booking guarantees.
Introductory dental-practice pilot
One workflow.
30 days. R4,997.
Includes setup and first-month management for one narrowly defined booking or reactivation workflow. Start with an agreed customer batch, review outcomes, then expand.
Messaging and third-party usage are additional. After the pilot: booking management from R2,497/month, or booking plus ongoing campaigns from R3,497/month. A full customer-list campaign is quoted separately after the pilot.
04 / The approach
From your workflow
to a working assistant.
Choose the job
Review your services, booking process, customer questions and one priority workflow in a discovery call.
Set the boundaries
Agree approved answers, access permissions, messaging rules, integrations and when a person must take over.
Test with your team
Run realistic conversations with your team, approve the flow and measure an agreed pilot before expanding.
05 / Visibility
Measure the next step.
Not just the message count.
Agree reporting before launch, using events your connected systems can actually track.
Conversation activity
Enquiries received, responses and conversations handed to your team.
Booking progress
Appointment requests, confirmed bookings where connected, and outcomes still needing attention.
Campaign outcomes
Replies, interested customers, opt-outs and appointments attributed to an agreed campaign.
These are proposed reporting measures. No live customer results are presented on this site.
06 / Built around trust
Useful automation.
Your team stays in control.
Approved information
Use your business's reviewed answers. A dental assistant handles administration and routes clinical questions to the practice.
Clear data boundaries
Agree which customer details are needed, who can access them, where they are stored and when they are removed.
Respectful messaging
Review the campaign audience and permissions, provide clear opt-outs and define when follow-ups stop.
Pilot evidence and client testimonials will be added only with verified results and permission.
07 / Good questions
A few things
to know.
What's the difference between a chatbot and an AI agent?
A chatbot focuses on conversation. An AI agent can also carry out defined tasks using connected tools, such as checking a calendar or updating a CRM, when those integrations are configured.
Can this work with WhatsApp?
WhatsApp is a potential channel for the assistant. A live implementation needs a compatible business account, messaging setup and the appropriate integrations.
What happens when a person is needed?
The flow should identify the situations that need human help, collect useful context and route the enquiry to your team.
Can you reactivate our existing customer list?
A reactivation project starts with a review of the list, customer permissions, message content, opt-out process and booking capacity. We agree the campaign scope before sending.
Does a dental assistant give medical advice?
The proposed assistant helps with administrative enquiries and appointment requests. Clinical questions go to your practice team.
What determines the project cost?
Support starts at R1,497/month plus R2,497 setup; booking at R2,497/month plus R4,497 setup; booking plus reactivation at R3,497/month plus R6,497 setup. Messaging and third-party usage are additional. Your written quote confirms scope, support hours, usage limits and VAT treatment.
Start with one useful task
Let’s design your first
appointment assistant.
Prepare a demo request for your practice or service business. Start with one useful workflow.